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Returns and Refunds

Return and Replacement Terms for Customers

Note 

Please note that an unboxing video is a mandatory requirement for processing refunds or replacements. This video serves as crucial documentation to facilitate a smooth resolution process for your defective product.

Packaging:

- Requirement: Return the product in its original packaging.

- Security: Ensure it is securely packed to prevent damage during transit.

Condition:

- State: The product must be returned in the same condition as received.

- Inclusions: Include all accessories, manuals, and parts.

Proof of Purchase:

- Compulsory: Attach the original receipt or proof of purchase with the returned product.

Reason for Return:

-Explanation: Briefly explain why you are returning the product.

Return Process:

- Initiation: Contact our customer service team to start the return process.

- Instructions: Follow the instructions provided on our website.

Timeline:

- Time Frame: Ensure the return is initiated within [specified time frame, 7 days] from the date of purchase.

Shipping:

- Arrangement: Arrange for the return shipping.

- Cost: Cover the cost of return shipping unless specified otherwise by our customer service team.

Inspection:

- Verification: Our team will inspect the returned product upon receipt.

- Eligibility: Verify its condition and eligibility for a refund or replacement.

Refund or replacement:

- Eligibility: Depending on the condition and reason for return, you may be eligible for a refund to your original payment method or a replacement product.

Contact Information:

- Assistance: If you receive a product with a manufacturing defect, we kindly request you notify us within 48 hours of delivery. To initiate the replacement process, please write to our support team at orders@oddtech.in and include clear pictures that capture the defect.

Customer Support Information

Availability:

- Our customer support team is available Monday to Saturday, except the 2nd and 4th Saturdays of each month, as well as government holidays.

Working Hours:

- Our team can assist you from 10:00 AM to 6:30 PM during regular business days.

Contact Information:

- For any inquiries or assistance, please contact us via email or by phone at 7744023939/ 7744077878