Return and Replacement Terms for Customers
Note -
Please note that an unboxing video is a mandatory requirement for processing refunds or replacements. This video serves as crucial documentation to facilitate a smooth resolution process for your defective product.
Packaging:
- Requirement: Return the product in its original packaging.
- Security: Ensure it is securely packed to prevent damage during transit.
Condition:
- State: The product must be returned in the same condition as received.
- Inclusions: Include all accessories, manuals, and parts.
Proof of Purchase:
- Compulsory: Attach the original receipt or proof of purchase with the returned product.
Reason for Return:
-Explanation: Briefly explain why you are returning the product.
Return Process:
- Initiation: Contact our customer service team to start the return process.
- Instructions: Follow the instructions provided on our website.
Timeline:
- Time Frame: Ensure the return is initiated within [specified time frame, 7 days] from the date of purchase.
Shipping:
- Arrangement: Arrange for the return shipping.
- Cost: Cover the cost of return shipping unless specified otherwise by our customer service team.
Inspection:
- Verification: Our team will inspect the returned product upon receipt.
- Eligibility: Verify its condition and eligibility for a refund or replacement.
Refund or replacement:
- Eligibility: Depending on the condition and reason for return, you may be eligible for a refund to your original payment method or a replacement product.
Contact Information:
- Assistance: If you receive a product with a manufacturing defect, we kindly request you notify us within 48 hours of delivery. To initiate the replacement process, please write to our support team at orders@oddtech.in and include clear pictures that capture the defect.
Customer Support Information
Availability:
- Our customer support team is available Monday to Saturday, except the 2nd and 4th Saturdays of each month, as well as government holidays.
Working Hours:
- Our team can assist you from 10:00 AM to 6:30 PM during regular business days.
Contact Information:
- For any inquiries or assistance, please contact us via email or by phone at 7744023939/ 7744077878