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Return And Replacement

Oddtech Store - Return and Replacement Policy

At Oddtech Store, we are committed to ensuring your satisfaction with our products. In the unfortunate event of serious damage caused during shipping, we have a straightforward return and replacement process in place.

Conditions for Return and Replacement:

  1. Serious Shipping Damage:If your product experiences significant damage during shipping, we are here to assist you. Please read the following steps carefully to initiate the return and replacement process.

Return and Replacement Process:

  1. Raise a Return Request:
  • To initiate a return, promptly contact our dedicated customer support team.
  • Provide essential details about the damage, and they will guide you through the return process.
  1. Approval for Return:
  • Our customer support team will assess the provided information and, upon approval, guide you on the next steps for the return.
  1. Schedule Delivery Executive Visit:
  • Once your replacement is approved, our delivery executive will be dispatched to your doorstep within 48 hours.
  1. Capture Video Documentation:
  • To facilitate a smoother replacement process, we kindly request customers to shoot a video of the damaged product.
  • Send the video to our Customer Support team as part of your return request.
  1. Product Return to Our Facility:
  • After the video verification and once the damaged product is received at our facility, we will proceed with shipping your replacement.

Important Notes:

  • Please ensure to follow the provided guidelines for shooting the video, as it aids in expediting the replacement process.
  • We strive to make the return and replacement process as seamless as possible, ensuring your satisfaction with our products.

Thank you for choosing Oddtech Store. If you have any further inquiries or concerns, feel free to reach out to our Customer Support team.